A Sure-fire Way to Create a Customer Journey Optimized to Your Users Needs

What are your users’ needs?

 What do they want?

 How much money are they willing to spend on a purchase of your product or service?

If you can answer these questions, then you will be able to create a customer journey that is optimized for them.

This blog post discusses how you can provide the best customer experience possible.

Create a Customer Journey Map to Optimize Your Campaigns.

Do you wish to target the exact person who is interested in your product? 

There exist multiple ways of finding your customers.

The trick lies in going with the most impactful one which is- CUSTOMER AVATAR

The blog will discuss:

  • What is a customer avatar?
  • Why is it necessary for your business?
  • Who needs it?
  • How Customer Avatar can assist in Developing product and Marketing Strategy?
  • A step-by-step guide to creating a customer Avatar
  • Takeaways

What is a Customer Avatar?

A customer avatar is a semi-fictional representation of your ideal customers that are created based on market research and real data.
 While creating a customer avatar also known as the buyer persona, consider including demographics, behavior, motivations, fears, and frustrations, desires/wants, key purchasing drivers, (Before and after stage) and good v/s evil, etc.

Is your product ready to match individual expectations?  It is important to know your customer persona deeply before marketing your product. Every targeted customer share different sets of values and desires.

Thus, you need to identify the right customer and the right way to approach them. We need to know our customers deeply to provide a personalized experience.

The customer avatar is also known as the buyer’s persona/customer profile/ideal client profile/marketing persona. Here‘s what a customer avatar is:

  • An essential part of your marketing strategy
  • A semi-fictional character with desires, pains, and needs
  • A detailed profile of a single person depicting your targeted audience

You might have the greatest product on the earth but if you don’t know who your audience is you are never going to hit the desired sales number.

Detailed research on a single customer helps in gaining tremendous insight into your customer behavior and helps you determine the right strategy and areas to invest time in. Furthermore, it helps in attracting the most qualified leads for your business.

Who needs it?

Everyone. Yes, every single organization, online business firms, entrepreneurs, etc. needs to have it.  Regardless of the business, a customer Avatar is a critical asset to define the right customer for your business.

Why is Customer Avatar necessary for business?

Creating a customer avatar for your product is an exhaustive exercise, but once you know the importance of it, you will love to integrate it as an integral part of your marketing strategy.

Here’s how a semi-fictional representation can improve your marketing efforts and help you achieve the targeted revenue!

1. Narrows down your marketing practices

There is no fun in spending dollars on marketing and getting a handful of leads.

A customer Avatar helps in knowing the buyer from a wider lens. It helps in understanding the challenges the buyer is facing, what would be the possible objections to buying the product, how your product befits the demand.

By having a clear blueprint of the customer, you can decide the right mode of marketing, for example, the right channels of marketing, the right marketing platforms, and create a personalized need-focused campaign.

What will be the result if you do that? You know the answer already!

2. Helps you adjust the Value proposition and messaging

Many businesses run marketing campaigns without actually targeting the right one. It is essential for you to understand “everyone” is not your target audience. You need to understand the need first-

who is going to buy your product/services?

Segment these people differently based on the desires and frustrations, and provide a single solution.

Define the messaging and adjust value propositions accordingly to appeal to your customer’s skin.

Remember, while creating a customer avatar, you need to provide a solution for a single problem.

3. Ensures a smooth and targeted Customer Journey

When a customer interacts with a brand online, the brand leverages the best marketing practices to develop a relationship. This series of engaging with the prospect at every stage in the sales generation process is known as the customer journey.

Customer journey includes stages like Awareness, engage, subscribe, convert, excite, ascend, and promote stages respectively.  Each stage demands interaction with customers differently.

Customer avatar improves targeting at each of these stages of the journey with personalized messaging. You have the customer avatar; you can decide how you can excite the visitor into becoming a potential customer.

4. Improves personalization efforts

According to research, 89% of the customers prefer to engage with the brand with which they could relate with.

 How do you launch a personalized marketing strategy or a landing page when you are not familiar with what the customer wants answers to?

 A customer avatar helps you provide a personalized solution that addresses their needs and is the perfect solution to their frustration or fears.

5. Grants you benefit over competitors

What happens if you know something that your competitors don’t?

Yes, you can utilize the opportunity and grab the customer. And how will this happen? By creating a customer avatar. A customer avatar helps in developing a detailed insight by narrowing down the segments.

 You have to reach the core as to why is he struggling with a particular problem, what challenges he is facing on the way and how your product will help him improve his status. It helps you understand the customer’s core problem and provide the best solution.

How Customer Avatar can assist in Developing a Product and Marketing Strategy

A detailed study of your ideal customer helps in streamlining your business at every level. It helps the marketers gain an edge over competitors and invest focused efforts. Here is how a customer Avatar assists in marketing strategy:

1. Product Development strategy

By having a complete understanding of a customer, their needs, objections, and goals, you will be able to redefine your product development strategy. A strategy, personalized to the audience. It will make the process more targeted and relevant.

2. Content Marketing

A customer avatar helps in uncovering the pain points that the specific person is encountering at the moment. It will allow the content creators to create content that solves their problems and engage.

Customers are seeking solutions to their problems, if you get successful in creating a belief by solving the queries, it will groom up the brand-customer relationship and help you achieve your sales goals.

3. Paid marketing

If you are running ads, then you might have targeted specific demographics.

The question is can you optimize your time and money to full potential? The answer is a YES! A detailed understanding of your customer profile will help you in targeting them precisely and help you hone your creativity. 

You can get insight into the demographic range that is most interested in your products and services by creating customer avatars and launch targeted ads.

 This will lead to a successful ad campaign and fetching a base of reliable and qualified leads.

4. User experience

When you know who your targeted customer is and what he will love to see more of, you can eventually improve the user experience. You can create an impactful first impression from the initial interaction to the final purchase.

A smooth and interactive user experience is critical to brand building. And a perfect user experience leads to repeated referrals and purchases.  It’s a win-win situation for your brand!

A step-by-step guide to creating a customer Avatar

1. Focus on one problem that your business is trying to solve

This is the most important exercise to know your customers better. Focus on a single problem that you are trying to solve and identify the persons having the same problem. ‘’ it will help you reach the root and provide an exact solution.

If you have a customer base, then identify the problems they are facing the frustrations and create a customer avatar.

If you don’t have a base of customers, then interact with your targeted audience, schedule interviews, and launch surveys to know their opinions. It will help you find the right customers and engage with them in a more personalized way.

2. Review the customer journey map

A customer journey map is a route that a prospect must pass through for you to achieve a goal.

 You do not directly need the customer journey map to define your customer avatar, but simply thinking about the stages that a visitor will pass through, and given the demographics, you will be able to design a personalized journey for your customers.

3. Do your research

Invest time in researching the ideal customer. The best part is there can be your existing customer. You can utilize the data as a reference and send them a survey asking a few questions.

 In opposition to this, if you have recently started your business and seeking customers, you will need to do secondary research, for example – visiting forums your ideal customers visit, social media conversations, Questions and answers sites, and other third-party resources.

4. Engage with customers and prospects

Apart from gaining useful insights from the data, spend time with your customers. Customer interviews are a potential way to pen down realistic and valuable information that raw data can’t show.

5. Fill out an avatar worksheet

Once the research is complete, let’s move to fill-up the details in the avatar worksheet. You just need to put the information; you have collected in the avatar worksheet. Begin by giving your persona a name and then conclude-

  • Who- ideal customer
  • What- what they want
  • Where- where they are facing the problem

6. Demographics

For creating demographics, you can consider the points below:

  • How old are they?
  • What’s their gender?
  • What’s their marital status?
  • Where are they located?
  • What’s their occupation?
  • What’s their job title?
  • How much do they make each year?
  • What level of education have they completed?
  • What’s a quote they would say? What’s a statement that reflects the way they speak?
  • What books do they read?
  • What webinars, workshops, or events they attend?
  • What brands do they follow?

Fears and frustrations

  • What is it that doesn’t let them sleep?
  • What is it they want to achieve but finding it challenging too?
  • What problems they are seeking solutions to today?
  • What current processes they use and why they are ineffective?
  • What challenges they are experiencing?
  • What pain points do they wish to avoid?

*Note: you can relate fears and frustrations in terms of health, wealth, and relationships too, apart from the problems he is facing professionally.

Wants and Aspirations

  • What are the goals they want to achieve?
  • What values are important to your ideal customer?

Key Purchase drivers

  • What can be the reasons for buying the product from you?
  • Do the products/services you are offering fulfill what he needs?
  • What features of your product do you think is a solution to his problem
  • What are the features that differentiate you from competitors or a homegrown process?
  • How does your solution fit into their short and long-term goals?

Before and After Stage

The before and after stage reflects the state of the ideal customer. It is a reflection of pre-purchase and post-purchase emotions.

  • What is his state before purchasing the product?
  • How he feels after purchasing the product?

*Note: Before and after the stage is exclusively product-specific

Good Vs Evil

These are the contrary thoughts that the customer faces.

  • Good- satisfactory and confident mindset
  • Evil- consumed with self-criticism and fear of opinions


A customer Avatar can be defined as a fictional or semi-fictional representation character of your ideal target audience (specific segment).

It helps you know who exactly you are targeting

Help you improve messaging and become more personalized

You may have more than one avatar for a single product depending on the needs of the targeted audience

 Be specific about the story of your avatar. 

Use customer avatar to explore different business avenues

Identify the role of your customer in the process- are they decision-makers?

Identify the right touchpoints and deliver value to your customers

 The process of creating a data-driven customer journey map which will help you identify the touchpoints where your marketing influence is imperative and critical.  By addressing the most meaningful touchpoints where your marketing influence is the most critical, you can adjust your objectives to reflect upon the changes.

Improve your messaging by designing a customer avatar that resonates much better with your targeted customer.

Don’t forget to share this blog if you liked it, and share your feedback!

Besides this, you need not re-invent the wheel. Use this interactive template to create your ideal customer avatar. Just type in the details and save it!