Understand Customer Segmentation : Basics and Types

Customer Segmentation allows you to tailor your advertising campaigns and target the niche on the basis of specific characteristics of the group. This strategy of focusing smaller groups can be proved to be a powerful tool to boost results than following humongous leads with same and repeated content over time. The major drive behind customer segmentation is not limited to effective targeting but also to evaluate and analyse the impact of conducted campaigns in a smart and intelligent manner. 

To be useful segments must be measurable, substantial, accessible, differentiable and accountable.

By Philip Kotler

enlightenedIn order to perform an ideal market segment, the following basics need to be followed and effective planning is needed before working any segment into action. Below is what you need to shape the customer segments successful :

  • measurable: the segment should be measurable using realistic and accessible parameters
  • profitable: the segment should able to serve the end result of high sales numbers and profit
  • stable: the volumes of participants should not vary drastically with the change in time
  • accessible: the segmented should be accessible with available marketing strategies, activities and tools
  • cost-effective: the constituents of the segment and its relationship should bear cost-effective nature
  • static: the preferences shared by the segment should be uniform in nature
  • responsive: the segment should be receptive to applied actions
  • sample size: the number should always be handy enough to make a segment an overall success

smileyThere can be more considerations to make accountable for practical and performing segments as per the requirements. There exists a correlation between an understanding of the segment - the business is good at it and the one it wants to target. One can easily strive the journey by careful study of the basics of market segmentation, not loathing it with redundant and irrelevant variables and setting the target right.

yesLet's explore the ways in which the market can be broadly segmented: 

  • By geographySegmenting your target markets based on their location is a great tool. You can break up your markets whether they’re global, national, regional or simply local. It all depends on the products and services you offer because based on your business there will be a logical segment for you to target. 
  • By behaviourYou can identify and connect with the customers on the basis of their hobbies, activities, lifestyle, interests and opinions they share and turn them into brand loyal, and long term customers.
  • By demographicsDemographics are a great way to differentiate between your customer base. You can segment markets by many different characteristics, such as age, income, gender, race and so on.  Rather, it is a basic building block of market segmentation analysis. 
  • By deliverablesThe type of industry you are associated with and the kind of product or service you have on your sleeves is another way to further narrow down your segments. Although, this remains a very broad category to work upon. It can be complemented with other ways to get better results.

Clicknurture.com is an all-in-one platform which guides you to successfully engage the visitors, lead them to conversions and analyses the results for future marketing strategies. It provides unlimited Push Notifications, smart and customised Chat Bots, Social Proofs, Online Surveys, Heat Maps, Landing Page, Customer Journey Builder,  Segmentation, Live Visitor Tracking and many more. The amalgamation of different features of Clicknurture.com guarantees the lowering of sales costs, multiplication of sales figures and maximum conversion rate.

Richa Raj

Clicknurture.com Team

07 July 2020

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