What is Chatbot and its benefits

Chatbot has been a new buzz word since last few years and many businesses are opting it to talk to customers 24*7. This technology has revolutionised the way roles and scope of the sales task force was considered. A neat and intelligent conversational flow is built between a chatbot and a client which leads not only the answering of almost the same queries by them but also filtering out potentially interested clients.

 Clicknurture.com gives you the opportunity to create your own Chatbot enlightenedusing its analytical platform and give a jump start to innovative ways of multiplying lead generation and conversion rates. It deploys an in-built flow builder and guides  you to track the events of different possibilities as per user queries and choices.

yesFollowing are some of the benefits of Chatbot technology in this technical and competitive era:

1:Easy Integration with different technical platforms and applications

A chatbot can be easily linked to various popular interfaces like Facebook messenger, websites and many more thus enhancing the businesses ability to reach out to their clients. Also, it has been studied that customers prefer to stay attached to their favourite social media platform while connecting to new brands and like to interact via the same. These days with businesses using omnichannel models and are present on various social media platforms, Chatbot is an effortless way to create brand awareness, manage traffic and entertain countless queries. 

2. Easy way to expand your brand reach globally

Be it an international brand with customers all over the world, or a local brand who is ready for global business, chatbots can solve different customer care problems in multiple languages and 24/7, 365 days a year. This allows your business to scale up its operations to new markets without having to worry about multiplying incoming requests to be handled. Chatbot comes very handily in answering repetitive queries and processing fruitful results.

3.Better Lead Generation and it's Nurturing

Personalized messaging that assists consumers along “buyer’s journey” is possible with the consumer inputs or choices that chatbots receive. A bot can ask the necessary and related questions, persuade the user and generate a lead. Chatbots are backed with intelligent and powerful mechanisms to ensure the flow is in the right direction to get higher conversion rates. A careful Chatbot flow builder filters out the qualified and unqualified leads, saving the team's time and enhancing efficiency.

4. Increased Customer Engagement 

The major immediate effect of deploying fool-proof chatbot flow builder with your existing system is that it tends to keep every customer occupied and interested who are visiting the website. Personalised, real-time and prompt response makes the user engaged and enriches the experience. With this problem-solving approach and effective guidance through multiple choices, you make your customers happy and satisfied.

5. Decreased Customer Service Costs and time of Salespersons

Reports say every year there are 265 billion customer requests. Businesses spent nearly $1.3 trillion to service these requests. Implementing chatbots is an investment, which helps businesses to optimize customer service costs. Chatbot benefits business drastically to bring down the expenses and bring about a rise in revenue and customer satisfaction. Rightful adaptation to AI into existing manpower proves to be win-win for everyone.

Clicknurture.com is an all-in-one platform which guides you to successfully engage the visitors, lead them to conversions and analyses the results for future marketing strategies. It provides unlimited Push Notifications, smart and customised Chat Bots, Social Proofs, Online Surveys, Heat Maps, Landing Page, Customer Journey Builder,  Segmentation, Live Visitor Tracking and many more. The amalgamation of different features of Clicknurture.com guarantees the lowering of sales costs, multiplication of sales figures and maximum conversion rate.

”Click Nurture unfolds the innovative possibilities for clients to rebuild, regenerate and recreate the growth dimensions for businesses across countries”.
By CEO & Co-Founder, ClickNurture.com

Richa Raj

Clicknurture.com Team

29 June 2020

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